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Case Studies

The Framework Digital Inclusion Project is all about giving people the opportunity to access the Internet and online services, improve their digital skills and making positive changes in their lives. In this section we share some of these case studies and testimonials.


More Domestic & General donated mobiles sent out to the Community Recovery Team in Sleaford – Sleaford Mobs

Find out how a mobile phone changed a Framework service users’ life


e-waste reduction and sustainability wins – some of the unseen benefits of the Digital Inclusion project at Framework

The Digital Inclusion project has been running for over a year now and we’ve seen some great progress with over digital skills session being run on a regular basis and over 200 laptops and desktops donated by corporate partners. The focus is therefore very much about ensuring Framework service users have the skills and access to the IT equipment to help survive in the digital world of 2024.However, one great benefit we have seen from the project has been the wins around sustainability and e-waste reduction.


A Spectacular success for Digital Champion Edward as he celebrates the end of 2023 in his job at Specsavers

A case study was published in March 2023 about how Edward had progressed through Framework services. At that point he was volunteering as a Digital Champion for Framework. He had been a key part of the success of the Digital Inclusion project and he supported the Digital Skills Days at the Training Centre and ran drop-in sessions at London Road and Mechanics House. His progress was so great that he secured a full time job with Specsavers support centre.

He is greatly missed by staff and service users at Framework, but it’s been amazing to see him flourish and build a career. Well done Edward!


Follow Stephen’s journey through Framework services to his new role as Learning Assistant for Digital Skills

This case study follows Stephen from his start with Brighter Futures, his Skills Plus sessions and then on to attending the Digital Skills Days at The Training Centre in Bulwell. It just shows how Framework’s approach can lead to an independent life.


Case study for the NHS – another success story for Digital Inclusion at Framework

The Framework Digital Inclusion Team have been successful in bidding for funds to work with Digital Notts to connect our service users to the information and services they need, when they need them.

We have launched the website www.access4all.uk for all things digital in Framework, run Digital Skills Days and Drop-Ins to improve digital skills and recycled laptops and phones from some of our corporate donors, and distributed free SIM cards from Vodafone. We focus on the everyday digital skills that our service users require to manage their life and hopefully thrive in today’s society. The Digital Inclusion Team is formed of 2 full-time members of staff funded by the Access Foundation and a group of dedicated volunteer Digital Champions.

One specific case study is required for the first phase of the project and we have decided to focus on some of hardest to reach clients, namely the rough sleepers. Access to health care is so important for this group, but something as simple as not having a phone can prevent people from starting their journey to recovery. Richard Sparkes from the Rough Sleepers Drug and Alcohol Treatment Team in Nottingham explains the impact of being able to provide a donated phone and SIM card to one of his service users


Donated phones still making a difference in people’s lives.

Back in May 2023 we shared a case study written Richard Sparkes from the Rough Sleepers Drug and Alcohol Treatment Team in Nottingham. It explained the impact of a donated phone and Vodafone SIM for one of his service users. The great news though, is that Richard has advised that Matt is still on the same number he got from the project 18 months ago, clean and sober and starting his degree in Psychology. What a great story! We wish Matt all the best in his studies


Vodaphone company Logo

Donated Vodafone SIMs through charities.connected scheme play a massive role in helping Framework Housing Association tackle digital exclusion


Image of Computer suite.

Donated laptops play a Key role in helping Framework Housing Association tackle digital exclusion


Image of Framework Support worker

Homeless Families Services in Nottingham explain how the vodafone SIMs have benefitted their service users


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